Reports to: Training Manager

Our trainers are responsible for creating and partnering with the business to deliver best in-class product, process and skills training to new and existing coworkers. Trainers meet with department heads, directors and product managers to ensure training meets the needs of the business and is regularly enhanced.

Responsibilities:

• Develop, coordinate and execute call center/operations training programs.
• Introduce coworkers to different product lines and future products and services
• Perform regular quality control and analyses, and update training materials, internal training websites, and other resources as needed.
• Successfully liaison with other departments to determine training needs and conduct refresher training sessions.
• Prepare and report goals and accomplishments for the training area with management.
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree in Instructional Design, Adult Learning, Communication Studies, Psychology or related field
• At least two years previous professional training experience (financial services preferred) in a high demand, high output role with a proven record of success and accomplishment
• Knowledge of needs analysis and instructional design methodologies
• Proven track record of strong facilitation and evaluation skills.
• Excellent written and oral communication skills, including the ability to explain complex concepts clearly and strong presentation skills.
• Proven accomplishments creating training content from scratch and vendor management experience modifying canned content to fit unique needs
• Experience working with on-line and web-based learning development, delivery, and learning management tools. (e.g. Articulate, Web-Ex, etc)
• Organizational skills and the ability to multi-task in a fast-paced environment
• Must be flexible with work schedule and willing to work night hours to support the company’s international presence.
• Must be flexible with work schedule and willing to occasionally work night hours to support the company’s international presence
• Proficient with Microsoft Office

Please submit resumes to: recruiting@enovafinancial.com