Reports to: Manager of Operations Support
 

 Business Operations Engineers are uniquely positioned as guardians of business-critical system technology and act as the operational backbone of the company – ensuring all business processes, back-end systems, and front-end services are functioning correctly for successful customer product delivery. They provide automated solutions to business user teams responsible for daily company operations, and work closely with every department to resolve issues, perform root-cause analysis, and implement fixes for workaround requests. They also integrate new application-related utilities to meet business requirements, while continuously looking for ways to improve overall system performance. The engineer must be on-call for critical situations and be flexible with their work schedule for issues that arise outside of normal working hours.

Responsibilities:

• Maintain systems to ensure successful operation of critical business functions
• Reconcile daily bank files – debit, credit, return, and settlement transactions
• Troubleshoot reconciliation discrepancies with banks and application issues with developers.
• Understand the loan life cycle, transactional logic, and framework of our finance models
• Perform checks & balances to achieve strict compliance and maximize data integrity
• Design and implement technology solutions for vendors and third-party administrators
• Fix errors that arise when internal transactions are processed incorrectly by the system
• Identify, document, and recommend solutions for bugs, new products, and feature enhancements
• Interact and resolve issues with the following departments on a daily basis: Product Management, Accounting & Finance, Risk Management & Fraud Prevention, Marketing, Strategy & Operations, Business Analytics, Development, Customer Operations, and Compliance
• Fulfill administrator role of Rails console to perform essential technical functions including: Release of new code into the system, Resolution of customer account issues, and Emergency system intervention
• Other duties as assigned

Qualifications:

• Excellent written and verbal communication skills
• Able to quickly write useful and efficient SQL queries
• Able to learn new technologies quickly and build upon that knowledge constantly
• Superior analytic and logic skills
• Detail-oriented and accurate – including the ability to control quality under tight time constraints
• Able to work independently and handle multiple tasks at the same time
• Able to communicate on a technical and non-technical level
• Bachelors degree in Computer Science, Information Systems, or equivalent

Distinguishing Characteristics:

• Experience with PostgreSQL
• Experience with Ruby on Rails
• System administration skills
• Strong understanding of delivering financial services through the Internet
• Application support
• Able to self-manage projects and drive to completion by set due dates
• Operations backgroung
• Business experience

Please submit resumes to: recruiting@enovafinancial.com